Returns, Credits & Exchanges


Wear It RCE Policy

 There are only a few thing that we can't take back...

  1. All custom made / personalized items including accessories unless there is a manufacturing error or product defect.
  2. Items that do not have attached original tags.
  3. Items received after 30 days from delivery receipt.
  4. Items that show wear and tear from abuse or over use. 

 

Shipping:

Once your order is placed online, our in house processing time usually takes between 2 - 3 business days (during peak busy seasons can take up to 3-5 business days). 

Once your order is shipped, depending on your shipping choice you will receive it within 3-4 business days (non-rushed items)! 

 

FAN REPLACEMENTS:

If your fan breaks, we will replace your fan within the first 30 days, FREE of charge. You must first send two photos: one clear image showing the entire fan, and a second image (close-up), of the broken area(s). We will send you a return label to return your broken fan, and mail you another replacement (after we receive your broken fan) - FREE! A replacement fan can only replace the same design which was broken. Only the original person who ordered the fans can have it replaced. Replacements will only be sent to the original shipping address. 

For a fan replacement, please send details to replacements@djpaulo.net with in the first 30 days of your purchase.   Please include:

  • Order number for the fan being replaced
  • Name (must match name on order number)
  • Photos of the damage (2X) 

Use the form below within 7 days of receiving your merchandise.  Please include 

  1. Order number
  2. Reason for return or exchange
  3. Exchange items